Ooredoo Palestine seeks to strengthen its relationship with the suppliers who are willing to provide services and/or periodic supplies to the company, accordingly the company has prepared this guide to establish the process of onboarding new suppliers to work with Ooredoo Palestine and to organize the relation with its existing suppliers.
For existing suppliers, you can update your information by clicking here
The mission of the Procurement Department in Ooredoo Palestine is to provide the goods and services the company needs in the Best Value of Money”, in a timely manner with the best possible customer service and support. Utilizing technology and sound business processes, striving to bring the greatest value to Ooredoo Palestine with integrity, fairness, competition, and local community support.
Ooredoo Palestine is interested in establishing business relationships with suppliers who:
Potential Areas of Business
What You Can Expect From Us
While the specific rules and procedures to be followed for goods and works Procurement’s selection depend on the circumstances of the particular case, five main considerations guide Ooredoo Palestine’s policy in the Procurement process:
Tender Committee (TC)
The Tender committee is responsible for reviewing and approving the requests for procurement in consistency with the Authority Matrix and the procurement Policy. These requests include and not limited to the RFx initiation and awarding. It is also the responsibility of tender Committee to oversee the procurement process for any purchase of goods, services and contracts as laid down in the Procurement Policy and the Procurement Operational Procedural Manual and oversee effectiveness of procurement function at Ooredoo Palestine.
Tender Committee is formed as following: CEO, CFO, relevant CxO , Head of Legal Department, Procurement and Supply Chain Director.
Authorized Purchasing Methods
Invoicing and Payments
OOREDOO PALESTINE standard payment terms are “Net 60 Days” from the date of the invoice. Supplier payment is made by means of OOREDOO PALESTINE check or EFT in the amount due. All supplier invoices and written correspondence must be sent directly to:
Financial Directorate – Accounting Department
Second Floor, Tri-Fitness Centre
Sateh Marhaba, Al Bireh
P.O. Box 4236
West Bank, Palestine
Tel: 2415000 Fax: 242 3044
Ooredoo Building Al-zafer Tower
Al-Zafer Tower 9, Gaza
P.O BOX 5050
Tel: 2415000 / Fax: 2423044
In order to receive payment for goods or services furnished to OOREDOO PALESTINE, the Supplier is required to submit the original copy of an invoice, Invoices must show:
How to Get Started
Although we have an open door policy at OOREDOO PALESTINE, we strongly recommend that you contact the Procurement Team and schedule an appointment prior to visiting us at our Head Quarters.. This will guarantee the availability of the Team members and the Team members will also be better prepared by having more time to learn about your company.
Business Hours and Office Visits
The regular business hours for Procurement and Supply Chain Department at OOREDOO PALESTINE are from 8:30 a.m. to 4:30 p.m., Local Jerusalem Time, Sunday through Thursday.
Sales representatives are a valuable source of information in obtaining bids, specifications, state of the art advancements, product improvement information, and in resolving problems in delivery, billing and payment difficulties, etc. We value your visits greatly. However, if possible, we recommend you call ahead to schedule an appointment in order to productively utilize your time and ours.
For any additional information, you can contact our Procurement team directly at:
Ooredoo Palestine is committed to conducting business with the highest standards of integrity, ethics, and responsibility. We expect the same commitment from our suppliers. This Supplier Code of Conduct outlines the expectations and requirements that suppliers must adhere to when conducting business with us.
1. Legal Compliance:
The Suppliers are expected to comply with all applicable local, national, and international laws and regulations. This includes, but is not limited to, labor laws, environmental regulations, anti-corruption laws, and any industry-specific regulations.
2. Ethical Business Practices
Ooredoo Palestine is committed to the highest ethical standards and compliance with all applicable laws, rules, and regulations. Ooredoo Palestine requires Suppliers to adhere to the following standards:
The Supplier shall refrain from any form of corruption or even actions that could potentially be construed as such.
The Supplier may not offer, promise or grant illegal benefits to national or international public officials or decision-makers operating in the private sector in order to achieve a preferential treatment or favorable decision; same applies when dealing with donations, gifts or invitations to business meals and events.
The Suppliers shall not offer money, gift, or any forms of treat, entertainment or convenience to Ooredoo Palestine (such as employees and their family members and associates), or any third party. Gifts include a benefit, fees, commissions, dividends, cash, gratuity, services, or any incentives.
3. Labor Practices and Human Rights:
Suppliers must comply with all applicable laws relating to discrimination in hiring, employment practices, and harassment and retaliation. Ooredoo Palestine expects Suppliers to operate workplaces free of discrimination, harassment, victimization, and any other abuse on any grounds including but not limited to age, disability, ethnic or social origin, gender, nationality, race, marital status, parental status, pregnancy, religious beliefs, or union affiliation.
As one component of Ooredoo Palestine’s long-standing commitment to advancing diversity and inclusion, Ooredoo Palestine actively promotes relationships with diverse businesses in Ooredoo Palestine’s sourcing and procurement process.
Ooredoo Palestine does not tolerate slavery, forced labor, or human trafficking in any form. Ooredoo Palestine requires Suppliers to fully comply with the applicable legal requirements of slavery, forced labor and human trafficking laws, and expects Suppliers to enact practices to ensure compliance with such laws.
Ooredoo Palestine does not tolerate child labor in any form. Suppliers must act in compliance with all laws regulating minimum working age for each position, including any laws pertaining to the employment, apprenticeships, and internships of youths and students.
Ooredoo Palestine does not tolerate human rights violations in any form. Ooredoo Palestine expects Suppliers to enact practices to maintain a respectful and safe workplace. Ooredoo Palestine expects Suppliers to not tolerate physical violence, threats, corporal punishment, mental coercion, verbal abuse, disrespectful behavior, bullying or harassment of any kind.
4. Employment and working conditions.
Suppliers must comply with all applicable health and safety laws and regulations. Ooredoo Palestine expects Suppliers to adopt practices to minimize health and safety risks, support accident prevention, and ensure a safe workspace for all workers.
5. Environmental Practices
Ooredoo Palestine considers environmental responsibility integral to delivering world-class services and solutions that create shareholder and community value. Ooredoo Palestine requires Suppliers to demonstrate a commitment to responsible environmental stewardship.
Suppliers must comply with all applicable environmental laws and regulations. Ooredoo Palestine expects Suppliers to address Suppliers’ environmental risk and impact. And, where applicable, Ooredoo Palestine expects its Suppliers to measure, manage and reduce water, carbon footprint and waste in its operations.
6. Ooredoo Palestine’s Rights
Ooredoo Palestine reserves the following rights to ensure and enforce Suppliers’ compliance with the Code.
Ooredoo Palestine will evaluate Suppliers’ compliance with the Code during the Suppliers’ evaluation and selection process, or upon Ooredoo Palestine’s request.
Supplier shall ensure that its subcontractors, if any, comply with the Code, and acknowledge that it is responsible for its subcontractors’ violations. In the event of non-compliance with, or violation of, the Code, Ooredoo Palestine may give the Supplier a reasonable opportunity to respond with proposed corrective actions, unless the violation is severe or incurable, or there is a violation of law. Ooredoo Palestine may suspend or terminate its relationship with the Supplier and/or disclose the matter to the appropriate authorities if there is a violation of law.
The Code is not meant to, and does not, supersede any applicable law, or any term in an agreement between Ooredoo Palestine and a Supplier. To the extent there is any conflict between this Code and any applicable law or provision of any agreement, the applicable law or agreement shall prevail.