Suppliers Requirement

The mission of the Procurement Department in Ooredoo Palestine is to provide the goods and services the company needs in the Best Value of Money”, in a timely manner with the best possible customer service and support. Utilizing technology and sound business processes, striving to bring the greatest value to Ooredoo Palestine with integrity, fairness, competition, and local community support.

Ooredoo Palestine is interested in establishing business relationships with suppliers who:

• Are committed to providing quality products, customer service, support, and responsiveness.
• Are focused on “making purchasing easy” while meeting or exceeding Ooredoo Palestine’s expectations.
• Aim at saving by continually looking for ways to help Ooredoo Palestine lower costs.
• Offer innovation and are willing to work toward continuous process improvement.
• Take advantage of technology to maintain a competitive edge and add to their capabilities and responsiveness.

 Potential Areas of Business

• Advertising, Promotional Products, Media Buying
• Creative Design, photography
• IT Products and solutions
• Handsets, Sim and Scratch Cards
• Stationary, billing solutions, copying machines, Etc
• Network Solutions
• Generators
• Telecom equipment, telecom infrastructure
• VAS solutions
• Courier Services
• Customs clearance serviced
• Civil work Contractors
•  Surveying
• Electrical and Mechanical Contractors
• Renovations/Remodeling
• Legal and consultancy services
• Researches specify in telecom field
• Constructional Engineering consultancy
• Cleaning Agencies
• Hotels, travel agencies

What You Can Expect From Us

• Information: We will provide you with as much information as possible on our process, departments, and Departments requirements.
• Access: Make every attempt to get you to the appropriate requestors for your products or services.
• Fairness: Provide fair and equal treatment to you and your company so that you have the opportunity to participate in the procurement process.
• Feedback: Provide feedback regarding performance, changing business requirements, and other business issues.

Procurement Authority

• The Procurement Department is responsible for implementing the contents of the Procurement Policy. The Procurement Department shall perform the procurement process by observing and ensuring that the OOREDOO PALESTINE Procurement Policy and relevant Procurement Procedures as well as the Group Strategic Sourcing (OSS) Policy provisions, have been followed appropriately.
• The Procurement Department is the only authorized buying entity in Ooredoo Palestine   for all kinds of goods, works, services, and has the sole authority to discuss and negotiate prices with suppliers.. Quotations or requests for information are not requested or accepted by any other department of the company.
• Ooredoo Palestine as part of Ooredoo Group follows Ooredoo Group Strategic Sourcing (OGSS) initiatives in Global Led Category. Global Led Category is the strategic and high spend category (network sites, IT infrastructure, etc.)  in the group in which the requirements for all Ooredoo Opcos are gathered and negotiated at once. The output will be a Group Frame Signed Agreement GFSA over a significant period of time to cover all the Opcos requirements. Ooredoo Palestine’s Procurement team is in charge of local sourcing with regional or local suppliers for the local led categories.

General Consideration 

While the specific rules and procedures to be followed for goods and works Procurement’s selection depend on the circumstances of the particular case, five main considerations guide Ooredoo Palestine’s policy in the Procurement process:

• The need for economy and efficiency in the implementation and purchasing of any goods and works.
• The need for high-quality services and best value for money
• Ooredoo Palestine’s interest in giving all eligible bidders and qualified consultants the same information and equal opportunity to compete in providing goods, works and consulting services.
• Ooredoo Palestine’s interest in encouraging the development of National contracting and manufacturing industries inside Palestine
• The importance of transparency in the procurement process.

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Tender Committee (TC)

The Tender committee is responsible for reviewing and approving the requests for procurement in consistency with the Authority Matrix and the procurement Policy. These requests include and not limited to the RFx initiation and awarding. It is also the responsibility of tender Committee to oversee the procurement process for any purchase of goods, services and contracts as laid down in the Procurement Policy and the Procurement Operational Procedural Manual and oversee effectiveness of procurement function at Ooredoo Palestine.

Tender Committee is formed as following: CEO, CFO, relevant CxO , Head of Legal Department, Procurement and Supply Chain Director.   

Authorized Purchasing Methods

• Ooredoo Palestine’s Procurement Policy requires that all purchase transactions be conducted using an authorized method of purchasing (contracts/ agreements or Purchase Orders) and in accordance with OOREDOO PALESTINE Procurement Policy.
• Ooredoo Palestine will authorize a supplier to change an original purchase order only via a formal new purchase order.
• On rare occasions and for good cause, and based on the Authority Matrix “AM” approval, OOREDOO PALESTINE, by written notice stating the extent and effective date, may terminate a purchase order in whole or in part for the seller’s default if the seller refuses to comply with the provisions of a purchase order or fails to make progress so as to endanger performance and does not cure such failure within a reasonable period of time; or when deemed to be in the best interest of OOREDOO PALESTINE.
• Vendors/Suppliers may provide demonstrator or loaner equipment for the purpose of evaluation and/or examination by OOREDOO PALESTINE departments. This is done entirely at the option of the supplier, with no commitment from OOREDOO PALESTINE. suitable documentation should be done to insure proper tracking.
• Substitutions of items specified in OOREDOO PALESTINE purchase order by the supplier are not permitted without prior written approval from the Procurement Department.
• All formal contracts shall be approved and signed only by an authorized person within OOREDOO PALESTINE in accordance to the Company Authority Matrix.
• The supplier is required to deliver at the agreed location (the company’s headquarters in the West Bank or Gaza) unless otherwise agreed in the issued purchase orders. 

Invoicing and Payments

OOREDOO PALESTINE standard payment terms are “Net 60 Days” from the date of the invoice. Supplier payment is made by means of OOREDOO PALESTINE check or EFT in the amount due. All supplier invoices and written correspondence must be sent directly to:

Financial Directorate – Accounting Department

Second Floor, Tri-Fitness Centre

Sateh Marhaba, Al Bireh

P.O. Box 4236

West Bank, Palestine

Tel: 2415000 Fax: 242 3044

Ooredoo Building Al-zafer Tower

Al-Zafer Tower 9, Gaza

P.O BOX 5050

Gaza, Palestine

Tel: 2415000 / Fax: 2423044

In order to receive payment for goods or services furnished to OOREDOO PALESTINE, the Supplier is required to submit the original copy of an invoice, Invoices must show:

1. OOREDOO PALESTINE purchase order/contract number
2. Complete descriptions of the goods or services furnished
3. Quantity
4. Unit prices and extensions
5. All applicable taxes
6. The discount terms
7. Name of department/division to which shipment was made.
8. In addition, the invoice should include the Supplier’s invoice number.

How to Get Started

Although we have an open door policy at OOREDOO PALESTINE, we strongly recommend that you contact the Procurement Team and schedule an appointment prior to visiting us at our Head Quarters.. This will guarantee the availability of the Team members and the Team members will also be better prepared by having more time to learn about your company.

For new suppliers who want to be enlisted in Ooredoo Palestine's list of suppliers, you can fill in your data by clicking here

Business Hours and Office Visits

The regular business hours for Procurement and Supply Chain Department at OOREDOO PALESTINE are from 8:30 a.m. to 4:30 p.m., Local Jerusalem Time, Sunday through Thursday.

Sales representatives are a valuable source of information in obtaining bids, specifications, state of the art advancements, product improvement information, and in resolving problems in delivery, billing and payment difficulties, etc. We value your visits greatly. However, if possible, we recommend you call ahead to schedule an appointment in order to productively utilize your time and ours.

For any additional information, you can contact our Procurement team directly at:

E-mail: [email protected]

Phone: 0568002000